Frequently asked questions

No. We set up automations in your own accounts that apply the rules you approved. You remain the only decision-maker: we don't negotiate, we don't accept or decline bookings on your behalf outside your rules, we never touch your money and we don't show up on site.

About 2.5 hours on your side for one property, spread over 2 to 5 days in short steps. Each step arrives as soon as the previous one is done.

Yes. We understand that setting up and learning new tools is daunting: that's exactly why we do the entire setup for you. You open your accounts and add us as a co-host in a few clicks, guided step by step, one action per email, then you approve what we've prepared. After that, day-to-day use is genuinely simple: a few glances a week, your cleaner gets every booking automatically, and you only step in when a decision is yours (money, damage, disputes).

First we check with you that your listings are in your name. Then we plan the switch so your upcoming bookings carry on without a gap. Check your management agreement for its notice period before you give notice.

The tools in your name, paid directly to their makers: Hospitable for messaging and calendars, PriceLabs for dynamic pricing, Stripe fees on direct bookings, a domain name and, optionally, a smart lock. We estimate the software at ≈ $100 per month per property. It belongs to you and stays yours if you stop.

Never. You give us official, named access that you can remove in one click. If anyone asks for your password on our behalf, it isn't us.

Never. Our access excludes payouts, payment methods and bank details. We bill you separately; nothing is ever deducted from your payouts. Direct bookings land in your own Stripe account.

You issue it, in your own name, when the guest asks for it and with the billing name they request (company name, tax ID, a name other than the booker's), if your rules allow it. You generate it from your client area, from the booking, and then you send it to the guest. No invoice is ever sent automatically at checkout. For the invoicing rules that apply to your business, ask your accountant.

In 4 steps: remove our co-host on Airbnb, delete our user in the Booking.com extranet, remove our PriceLabs invite, and revoke our API key in Hospitable. Then change your door codes to be safe.

Hospitable's AI replies, in your own Hospitable account. During setup we configure them fully: AI-suggested replies, and auto replies under rules we set for each property (what it may answer alone, what it must hand to you). They start as suggestions you approve, and only answer on their own once tested on your real guest questions.

On what Hospitable knows about each property, which we fill in and check with you during setup: your listing, house rules, access, amenities and special cases. When the answer isn't there, we set them up to hand the question to you instead of guessing.

Yes. Guests are told they are messaging an AI assistant, in the first message or in the guidebook, as set in your agreement.

We prepare the special cases with you: water or power outage, heating, Wi-Fi, lost keys, alarm. Guests get the instruction you approved, including calling 911 when there is any danger, and the request is handed to you. We are not an emergency service and we don't go on site.

We offer to keep the Care plan at $19 per property per month, with no commitment: weekly checks of your automations, AI reply tuning, review replies, a monthly report and support chat. Nothing starts without your OK. Without it, everything we set up keeps running in your accounts, AI replies included.

A dynamic pricing tool sets a price for every night based on local demand, around your base price and never below the minimum you choose.

No. You keep your cleaner, choose them and pay them directly. They automatically get every turnover and every schedule change.

If your manager marks up cleaning, yes. Many property managers also bill cleaning on top of their commission, and some add a markup on every turnover. You pay your cleaner directly: any markup stays with you. With no markup on cleaning, you can charge guests a lower cleaning fee: a lower cleaning fee means a lower total price, so a more competitive listing. On Airbnb, guests see the total price in search results, cleaning fee included. Our savings estimates leave it out.

Setup is $1,090, one-time, for the first 20 owners, then $1,390, plus $790 per additional property. Setup includes configuring Hospitable's AI replies, and the first month of the Care plan. After that, the Care plan is optional: $19 per property per month, no commitment. Setup is paid by card, Apple Pay or Google Pay; the Care plan is charged monthly to your card. Your Hospitable plan is paid directly to Hospitable. Prices are shown before applicable sales tax.

Yes: two free months of the Care plan for you and the owner you refer. Your referral link is in your client space; when the owner you refer orders their setup, you each get two free months of the Care plan.

Yes. No minimum term: you cancel online in a few clicks from your client space (“Cancel my Care plan”), with an emailed acknowledgement. Cancellation takes effect at the end of the current month.

They stay yours, along with your accounts, your copy, your guidebook, your history and your AI reply settings. Only our Care plan services stop.

We're starting in selected markets: Destin/30A (Florida), Gatlinburg (Tennessee) and Joshua Tree (California). The free audit works for any Airbnb or Booking.com listing, wherever it is.

No. We don't give tax, legal or accounting advice. Each month we send you your revenue by channel to share with your accountant. Short-term rental permits and lodging taxes depend on your city, county and state: check your local rules.