Legal

Privacy policy

1. Who we are

The website publisher (see the legal notice) is responsible for the personal information of website visitors and prospects. Contact: reply to any email you received from BeSoloHost.

2. What we collect

Free audit: the listing link you paste, the public content of that listing read at the time of the audit, and your consent to the analysis.
Full report by email, if you ask for it: your email address and time-stamped consents.
Client area: the information needed for your account and your properties.
Technical connection data processed by our host to run and protect the website.

Screenshots you send in the client area chat

If you attach a screenshot to a question in your client area chat (up to 3 images per question, PNG, JPEG or WebP), we store the image, its type, its size and its SHA-256 fingerprint in the client area database, hosted in the European Union. We use it only to answer your question: we send it with your question to Anthropic's Claude API, which analyzes it to prepare the answer, and our team looks at it if your question is passed on to them. Sensitive details visible on a screenshot (codes, card or bank account numbers, booking numbers, email addresses, phone numbers) are never copied into our answers: they are replaced with “[masqué]”. We automatically delete each screenshot 90 days after it is sent, and after 24 hours if it was never attached to a question. To have it deleted sooner, reply to any email you received from BeSoloHost.

3. Why we use it

To run the audit you request.
To send you tips and offers by email, only if you check the box for it.
To manage our relationship with our clients under our agreement.

4. How long we keep it

Questions asked in the chat and emails exchanged with us: 13 months after the question or the last message of the thread.
Screenshots sent in the chat: 90 days after they are sent (24 hours if never attached to a question).
Unpaid orders (prospects): 3 years after the last contact.
Audit statistics: identifiers erased after 13 months; only anonymous aggregate figures are kept.
Sign-in links: 15 minutes, single use; session cookie: 30 days.
Access keys to your tools: deleted no later than 30 days after the end of the contract.
Invoices and accounting records: 10 years after the end of the financial year.
Withdrawal or cancellation statements: 5 years.
Opt-out list (hashed address): as long as needed to honor your opt-out.

These periods are applied automatically every day.

5. Who we share it with (service providers)

Cloudflare: hosting of the website, the audit server and the client area.
Anthropic: the AI model that analyzes the public content of the listing.
Brevo: email delivery.
Stripe: payments.

Our fonts are served from our own servers: loading them sends nothing to Google or any other third party.

6. Your clients' guests

For the personal information of our clients' guests, BeSoloHost acts as a service provider to the property owner, under a data processing agreement.

7. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use and disclose, and get a copy of it.
Delete the personal information we hold about you, subject to legal exceptions.
Correct inaccurate personal information.
Opt out of the sale or sharing of your personal information. We do not sell your personal information and do not share it for cross-context behavioral advertising.
Limit the use of sensitive personal information. We do not collect sensitive personal information through the public website.
Not be discriminated against for exercising these rights.

To exercise them, email. We will verify your request before acting on it, and you may use an authorized agent. We treat a Global Privacy Control signal as a valid opt-out request.

8. Other US states

Residents of other states with consumer privacy laws may have similar rights.

9. Cookies and fonts

Without your consent, the public pages of this website set no cookies and load no advertising tool (see “Ad measurement” below). Visit source (utm parameters of a campaign link) is also saved with your audit, email or order, to know which campaigns bring us clients. To improve the site, we run our own cookieless audience measurement, for our sole use: page views, clicks (element and relative position), scroll depth, visit source (utm parameters, referring site) and funnel steps. No identifier is stored in your browser and no IP address is recorded: visits on the same day are grouped by a fingerprint computed with a key that changes daily and is destroyed the next day. The data only produces anonymous statistics, is never combined with other data (including emails left on the site), is shared with no one and is deleted after 13 months. It is turned off when your browser sends Do Not Track or Global Privacy Control. Emails you leave on the site (audit report, estimate, waiting list, newsletter) are stored encrypted with the form, page, date and your consent, and every email has a one-click unsubscribe link. On our server, we also count the audits run (date, language, score, duration, no IP address; the listing link is kept only as a one-way hash, erased after 13 months). Fonts are self-hosted. If you close the banner suggesting another language, that choice is kept in your browser's session storage (cleared when you close the tab) and never sent to our servers. The client area uses one session cookie that is strictly necessary to log in.

Ad measurement, with your consent

When we run ads, we want to know which ones lead property owners to start an audit, leave their email or place an order. Only if you click “Accept all” (or tick “Ad measurement” and “Save my choices”), our pages load the tools of Meta Platforms (Facebook, Instagram). They receive the page address, the steps reached (page view, audit started, email left, order page, paid order with its amount), your IP address and browser information, and set cookies: _fbp and _fbc (Meta, 90 days according to Meta). These companies may use this information to measure and improve the delivery of our ads, under their own privacy policies. We never send them your email or your listing link. Without your consent, nothing is loaded; rejecting does not prevent you from using the site.

Your choice is kept for 6 months in your browser's local storage (never sent to our servers), then asked again. You can change it at any time: withdrawing stops the tools and deletes their cookies on this site.